30-day satisfaction guarantee
If you are not happy with your purchase, you may return it within 30 days of delivery for a full refund, no questions asked. Return shipping is paid by the customer.
How to start a return
- Email support@eatlavashark.com with your order number and we will send return instructions.
- Ship the product back to us. You are responsible for return postage.
- Once we receive it, we will refund the full purchase price to your original payment method. Refunds typically post within 5 to 10 business days after we receive the return, depending on your bank.
Pre-orders
Some items are sold as pre-orders before they are in stock. Any pre-order item is marked as a pre-order on its product page, along with the date we expect to ship it. Your card is charged when you place the order, which is what reserves your batch.
You can cancel a pre-order at any time before it ships, for any reason, and get a full refund with no fees. Cancel it from your account, or email support@eatlavashark.com with your order number and we will take care of it.
If the expected ship date moves, we will email you first and you can cancel for a full refund. Once your pre-order arrives, the 30-day satisfaction guarantee above applies as normal.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 30 days and we will replace it or refund you at no cost to you. In that case you will not pay return shipping. A photo helps us sort it fast.
Subscriptions
This 30-day guarantee applies to subscription shipments too. To stop future shipments, manage or cancel your subscription anytime (see the Subscription and Auto-Renewal Terms).
Because our products are foods, we cannot resell returned items, but your refund does not depend on the product's condition. The 30-day guarantee is honored either way.